Free Delivery on orders over £25.00
Use promo code FREE25 at the checkout
Delivery Information
Standard delivery is charged at a flat rate of £3.95 with free delivery on orders over £25.00 (Use the Promo code ‘FREE25’ at the checkout).
We can guarantee that all orders will be dispatched next working day*. We often use MyHermes as a courier which will take 2-4 days to arrive. Please note some deliveries (large items of high value) may need signing for on arrival. Tracking information will be supplied upon dispatch of your order.
Fees quoted above as per ‘mainland’ UK delivery only, (including Northern Ireland and Jersey.) Please email us for a quote for shipping overseas.
*Bespoke orders such as Wedding favours are made to order and will be dispatched within 10 working days.
Returns & Refunds
We hope you will be very happy with your purchase, but if for any reason you want to return an item please contact us via info@thesmokeycarter.com
My Hermes and Royal Mail for the most part, we have found to be very reliable. However on very rare occasions things can go wrong unfortunately.
We should allow 15 working days until an item is declared ‘lost,’ please contact us if you have found this to be the case. If you have received a package damaged in transit please contact us as soon as possible so we can rectify this.
We may ask that you kindly provide us with photographic evidence of the damage, firstly so we can learn from this and find a solution so it does not happen again, and secondly we would need this evidence if we were to make a claim against our shipment carrier.