Should you have any questions regarding anything to do with Smokey please feel free to email us at: Info@thesmokeycarter.com We will endeavour to respond within 24 hours during business hours, if your query is more urgent please call Howard on +44 (0) 7736 033 118.
Who we are
The Smokey Carter are a registered business working out of our inspected and approved premises. We aim to bring superior quality products containing the finest ingredients. We produce our own recipe refined rubs and sauces for you to use at home, as well as a full range of dry loose spices sold by the gram.
We pride ourselves on our levels of customer service, both online and at the Farmers Markets we attend. We want you to feel valued, and part of the Smokey experience. Our aim is that you want to come back to us time and time again, as well as telling your friends about us. Word of mouth is so very important to a tiny business like ours. We really believe in what we do, but don’t just take our word for it; look at some of the feedback (on the right) we have received from our lovely customers in the past year.
Lost or damaged goods
Royal Mail for the most part, we have found to be very reliable. On occasion things can go wrong unfortunately. Royal Mail inform us we should allow 15 working days until an item is declared ‘lost,’ please contact us if you have found this to be the case. If you have received a package damaged in transit please contact us as soon as possible so we can correct this. We may ask that you kindly provide us with photographic evidence of the damage, and email this to us at: Info@thesmokeycarter.com
We request this for two reasons, firstly so we can learn from this and find a solution so it does not happen again, and secondly we would need this evidence if we were to make a claim against our shipment carrier. Your help with this matter is greatly appreciated.
Allergies and dietary requirements
We label our products fully on the website and product label so you can make the best choices for you. Allergies such as mustard are listed in bold on the product label. Some of our products contain malt vinegar, which is unsuitable for those on a gluten free diet.
Don’t let the piggy fool you, all our rubs and most of our sauces are suitable for vegetarians. Look out for the 'V' symbol. Please note our Chipotle & Bourbon BBQ sauce and Carolina BBQ Sauce contain Worcestershire sauce.
Our sauces and rubs do not contain any nuts, however they are produced in a kitchen that handles nuts on occasions.
If you are unsure of anything relating to allergies and dietary needs, such as the sugar or salt content of a certain product please get in touch via email, and we can better advise on a case by case bases.
All products have a best before date which can be found on the packaging. Once opened our sauces should live in the fridge and be consumed within 4 - 6 weeks, if you can last that long of course.
Our rubs & spices are packaged in resealable bags for your convenience and to keep products fresh. As with all powder products; they are best kept in a cool dry place or airtight container away from moisture and direct sunlight. We don’t like to use E numbers of chemical products such as anti-caking agents, therefore its best to store them correctly to prevent clumping. If this does happen, the product is perfectly fine and they can be broken up easily enough with your fingers.
Currently we only accept Paypal as a payment method online. Orders not paid for within 4 working days of purchase will be automatically cancelled.
Where boxes are required we strive to recycle and reuse cardboard and our other packing wherever possible. Save the Planet! All our parcels are sent unbranded to ensure confidentiality.
Our rubs and spices are all packaged in resealable bags for convenience and to keep products fresh. Smaller/ flat orders are sent in padded jiffy envelopes.
Need more Smokey?
For all you foodies out there, why not check out our Facebook and Twitter page and give us a ‘like’ or ‘follow’ to receive regular posts on food ideas, product updates and see what Smokey is up in the kitchen.
If you like what we do, tell all your friends about us, and be sure to check back with us on the run up to Christmas too (yes I did just drop the dreaded C word) To see the great gift sets and hampers we do for the festive season. Perfect for the foodie friend that has everything already!
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
The information contained in this website is for general information purposes only. The information is provided by The Smokey Carter and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.
Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of The Smokey Carter. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, The Smokey Carter takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Finally a very BIG Thank You!
We know that as consumers you have a lot of choice out there in the foodie market, and we are really grateful you have stopped by to have a little look at us. We are passionate about supporting other local and small businesses; we hope that shows in our product and you can taste our passion for local homemade in our goods. We hope you continue to support us for many years to come.
On the very rare occasions, we should be away overseas or out of reach for a period of time we will make a notification of this on our home page as well as our Ebay listings, Facebook & Twitter accounts. Email us like usual and we will get back to you as soon as we can.